Zendesk is a modern help desk system in a hosted environment.
The help desk is the single-point-of-contact between your end-users and
you as a service provider. With very little effort Zendesk makes it
possible for you to offer a professoinal-grade support service and
capitalize on the valuable user feedback.
Used in an IT deparment the help desk serves as the ERP system of the
IT organization. It encourages and enforces well defined registration
and processing of the data that makes the foundation for resource
usage, -prioritization, and -strategy. The help desk constitutes the
central hub for a company's IT Service Management (ITSM) strategy,
which centers on the customer's perspective of IT's contribution to the
Get started in minutes and hit the
ground running. Zendesk is hosted, affordable and offers an intuitive
user interface and a no-nonsense feature set.
Help desk 2.0
Zendesk employs web 2.0
paradigms, leveraging modern means of extending the application and
ensuring integration. Beautiful and amazingly simple to use.
ITIL and beyondhttp://zendesk.com/
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